1031 Attitude towards after-sales service
It was a small piece of silk, but at the moment I don't know if it was wet or something, the color on it was faded and speckled and looked a little disgusting, and the silk seemed to be rotten. Pen | fun | pavilion www. biquge。 info
The flowers in Beijing have not been in bloom for a long time, and the first batch of goods has not been sold for a long time, so it can't be because of the aging problem of traveling over time. If the goods in the store are really like this, then there is a problem with the purchase channel.
Silk is not used much in the goods of the Huaxiangrong Weaving Museum, and it only plays a role in decoration and embellishment, but no matter what, the shop has such inferior materials, how can it affect its reputation.
What's more, Hua Xiangrong has only been open in the capital for a few days, and the good image has not yet been deeply rooted in the hearts of the people, and it is easy to be labeled as poor product quality.
"I'll go to the shop now. Bai Ruozhu said immediately.
Lin Ping'er said worriedly: "Let's go with you, do you want someone to inform Yichun?"
Bai Ruozhu shook his head, "I'll go and see for myself first, and if things are in trouble, I'll ask you and Ah Chun for help." ”
After she finished speaking, she called someone to bring the horse, turned over on the horse, and rode away with the guard who had come to report the news.
On the way, Bai Ruozhu asked the guards to explain the matter carefully and not to make any omissions.
"Someone just took something to the shop to make trouble, saying that the shop sells inferior products, and the shopkeeper also checked, and the bag in her hand was indeed purchased from Hua Xiangrong, and the commemorative number of the limited edition was sold recently. The bag is decorated with some silk, but it has become what you see, and the shopkeeper said that he checked it, I am afraid that it is not artificially made like that, but that there is a problem with the quality of the silk. The guard said.
Bai Ruozhu didn't speak for a long time, the bag she designed was not uncleanable, so even if there was a small part of silk on it for decoration, it would not affect the washing, and it was definitely not a problem that occurred when the guests passed through the water.
As for whether the guest has been soaked in water for a long time, she has to look at the bag to judge, but judging from the mottled fading of the silk, it is a problem with the firmness of the original dyeing.
"What is the attitude of the guests, is the emotion very intense?" Bai Ruozhu asked.
"You don't, just want to ask for an explanation, the shopkeeper said that if it is really a problem with our purchase, he is willing to come forward to apologize, but I am afraid that he will look away, in case someone with a heart deliberately comes to frame the shop, he apologizes to the other party's way. The guard added.
Bai Ruozhu nodded, the shopkeeper was very thoughtful.
Soon, the two rushed to the shop, Bai Ruozhu also saw the guest in the guard's mouth, the woman was very faceless, she was not familiar with the noblewomen in the capital, but the Queen Mother's birthday banquet was absolutely unseen, it can be seen that if it is an official family, it is very likely to be below the fifth grade.
In addition to the meritorious family at the birthday banquet of the Queen Mother, the family members of the officials were only invited to the fifth rank or above, and Jiang Yichun happened to be the official position of the fifth grade at that time.
Bai Ruozhu stepped forward, Shi Shiran saluted the lady, and said, "Below is Bai Ruozhu, the owner of Hua Xiangrong, I don't know what to call Mrs."
The lady was a little surprised when she saw Bai Ruozhu appear, probably because she didn't expect the owner of the shop to be such a young woman.
However, the other party's self-cultivation is also good, and he quickly put away his surprise, politely returned the salute, and said: "My husband's surname is Ye, you can call me Mrs. Ye." ”
"Mrs. Ye, can you show me the bag?" Bai Ruozhu stretched out his hand to ask for it, but Mrs. Ye didn't refuse, but there was a little impatience in her eyes, and she was very unhappy that Hua Xiangrong had repeatedly checked like this, did she suspect that she had deliberately come to the door to blackmail?
Bai Ruozhu sensed her thoughts, and explained with a smile: "Mrs. Ye, don't misunderstand, I'm not a person who refuses to admit mistakes, I just want to find the problem better, so that Mrs. can solve this problem, I think Mrs. should like this bag very much, right?"
Mrs. Ye showed regret and said, "Yes, I also wasted a lot of effort to grab this limited new model, but it became like this before I used it much, which is really disappointing." ”
Bai Ruozhu had already taken the bag, she looked at it carefully, the rest of the bag was very good, and it was indeed produced by Hua Xiangrong, and the problem was really in the decorative silk, and it didn't look like it was caused by improper human use.
"Go check that batch of silk and see if there's anything wrong. Bai Ruozhu instructed the shopkeeper.
"Master, I have sent someone to carefully examine the scrolls. Shopkeeper Xu Ge whispered.
Bai Ruozhu nodded, looked at Mrs. Ye's inquiring gaze, and said politely: "Mrs. Ye, I'm still investigating the problem, but I have to apologize to you first, and I will let the embroidery girls rush to work overnight to compensate you for an identical bag, and the silver that I received from you before will also be refunded." ”
"Master!" Xu Ge was a little anxious, and whispered, will it be too early to admit this matter now? It doesn't matter if it doesn't make money, but will it affect Hua Xiangrong's reputation?
Bai Ruozhu glanced at Xu Ge, signaling that he didn't need to say much, after-sales protection is very important, and at this point, he still doesn't admit it, and it will leave a worse impression on the guests, and even make trouble will make more people feel that Hua Xiangrong Weaving Museum has no integrity.
Soon a small servant returned, took a roll of silk in his hand, and presented it to Bai Ruozhu: "Master, the silk that I entered last time is very good, and the quality is high, only this color is problematic, but the water is difficult to detect at all, this is obviously because of us!"
Bai Ruozhu shook his head, "This is because we weren't careful enough, we should apologize to Mrs. Ye around us first." ”
She saluted respectfully, and Xu Ge also bowed down to apologize, but Mrs. Ye was embarrassed, and hurriedly went to help her, saying: "It seems that you have also been framed, I am not an unreasonable person, Boss Bai is willing to solve the problem, and I will not hold on to the mistakes." ”
Bai Ruozhu thanked Mrs. Ye again and said, "The promise just now remains unchanged, Xu Changgui will return the silver he bought the bag to Mrs. Ye, take back the problematic bag, and send a remade bag to Mrs. Ye's house tomorrow evening." ”
"By the way, give Mrs. Ye another chapter of the Supreme VIP Card, and she will have a seven-percent discount when she comes to shop in the future. Bai Ruozhu commanded again.
To be honest, Mrs. Ye was very disappointed before, and she planned not to buy anything in the future, it was good-looking, but the quality was not good, and no one could bear it. But Hua Xiangrong's attitude of admitting mistakes and the way she handled it made her very satisfied, and she felt that maybe this time it was just an accident, and she still had to buy it if she looked good in the future.
Now that she heard the seven-fold card again, Mrs. Ye's eyes lit up, she knew that Hua Xiangrong's VIP card was rare, and her husband's wife only had an eight-fold card, and the lady was very proud when she mentioned it at the time, saying that there could be twenty people in the capital who could have this card.
Isn't her seven-fold card more noble? Mrs. Ye's mood instantly improved.