Chapter 331: Troublesome and tricky
Three days seems to be a very short time, but for Wu Hao and them, it is a long time, especially under the huge pressure and criticism from the outside world, which makes them all have a feeling of living now.
For the rest of the company's employees, they have been more or less affected by this incident, so that many employees have been in a sluggish state.
In addition, due to the impact of this incident, the daily sales of their products also showed negative growth for the first time from the opening and after-sales sales, which undoubtedly stimulated many people.
Although they have long stated that the products currently sold are not equipped with this super battery, and there are no safety issues. However, there are still general concerns among consumers and they have decided to wait and see.
Of course, these are also within Wu Hao's expectations, and the current situation is much better than they expected, at least there is no comprehensive collapse.
And all of this also comes from their previous operation on user reputation, so that the vast majority of user groups are still relatively recognized by them.
This somewhat relieved Wu Hao and the others, since the rear was fine, then he was relieved to start dealing with this incident with all his might. If this incident is not resolved and the associated adverse effects are eliminated, it will have a profound impact on their future product sales. This will undoubtedly slow down the pace of their development altogether, thus making the progress of many projects potentially affected or even temporarily put on hold.
After receiving Wu Hao's order, Fang Zhiyuan immediately anxious about the technical backbone of several research project teams, then went home to get a few clothes, and then rushed to the airport.
They had to go to Shenzhen City first to meet with the team of technical safety experts and experts and staff from the relevant authorities. While preparing, we waited for the three mobile phones to be delivered, and then immediately disassembled and analyzed them, so as to get the preliminary results in the shortest possible time.
However, things did not go as smoothly as they imagined, and problems arose in the process of contacting the three users who exposed the spontaneous combustion and explosion of the mobile phone battery.
After many efforts, they finally found one of the users. It was smooth to start a conversation with the user, but when he heard that someone was going to take the spontaneously combustible phone, the user was reluctant.
Although a lot of compensation was given, the user was still not satisfied and took the opportunity to blackmail. Fortunately, the crisis public relations personnel on H's side are more experienced in this regard, and when they first came into contact, they activated the voice recorder and recorded the whole process of contact and conversation between the two parties.
After showing the relevant recordings, the man became much more honest. Although he no longer wants compensation, he is still more resistant to handing over his mobile phone. Because of the urgency of time, the crisis public relations personnel finally handed over the mobile phone and said that they did not need any compensation.
After some questioning, the man finally told the truth. It turns out that this person wants to learn from those Internet celebrities and make a big deal to become famous. It just so happened that this Pro version of the mobile phone was more famous during this time, so he was like using this mobile phone to make a fuss, and then took the opportunity to hype up and become famous.
After some inquiry, he set his sights on the battery in the phone. Compared with the other two points of the mobile phone, the topic of this 'super battery' has always been high.
So he thought of the news of the explosion of the S-star mobile phone, and wanted to create such news. After trying a lot of methods, he put the phone directly on top of the induction cooker to heat it, and then there was a situation where the phone cracked, the battery swelled and spontaneously combusted.
Immediately, he took a photo and posted it on the Internet, and before he hyped it, he was directly blocked by the public relations department. If it weren't for the time that happened later to bring him out again, I'm afraid this matter would have passed long ago.
Getting such a result not only made the crisis public relations personnel laugh, but also made Wu Hao and them speechless. It is really ironic that such a farce directed and acted by such a brain-dead institute can cause such a big storm.
Since he got the desired result, this person was directly sent to the police station by the crisis public relations officer, and a confession was taken there.
As for this person, it will be handed over to the public security organs for handling. However, it is difficult to convict this kind of thing, and you can only be detained for a few more days in accordance with the relevant public security punishment conditions.
After getting their phones, audio recordings, and copies of the confessions they received at the police station, the crisis public relations staff began to rush to other places.
In fact, there were a total of three crisis public relations teams working on all three incidents at the same time, but the other two spontaneous combustion and explosion incidents were more difficult than this one, so they went to help.
The reason why it was tricky was that the members of the two crisis PR teams did not find anyone. Although I got the registration information for these two accounts from a meager side, it was only a phone number.
When the members of the public relations team called according to the phone number, one turned off the phone and could not get through, and the other mobile phone hung up and was blacklisted after the crisis public relations personnel expressed their intentions.
Seeing that they couldn't get in touch, they had to find another way.
Immediately, he contacted the company, but the other party said that because of the confidentiality regulations of customer information, unless there is a document issued by the public security department, the relevant user information cannot be provided to them.
There was no choice but to turn to the public security department. With the help of the public security department, they finally got their hands on the personal information of the two men and the IP addresses of the recent phone calls and Internet access.
But this is only a vague address, and it is impossible to determine the real location of the personnel, so they can only continue to ask the public security department for help.
Because the things involved are more serious, and they are implicated in large enterprises such as H and Haoyu Technology. Therefore, the local public security department attached great importance to it and immediately dispatched relevant cadres and police to assist them in the search.
But the result is not ideal, these two people belong to the city's foreign population, so it is not easy to find in the vast city of millions.
In particular, time is limited, so it is very difficult.
After getting this information, Wu Hao immediately called in person: "Reward, reward to the public security organs of the two places and the surrounding areas of the local area." As long as you find someone or provide clues to find someone, you will be rewarded with 100,000, not 200,000!
Don't worry about the money, if you are reluctant, I will pay for the money and related expenses.
At the moment, the most important thing for us is to find these two people in the shortest possible time, get the phone, and figure out what the hell is going on.
Compared to our market, this amount of money is nothing. ”
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