Chapter 43: The Broken Window Effect at Work
In a 1969 experiment conducted by Philip Zimbardo, a psychologist at Stanford University, he found two identical cars and parked one in a middle-class neighborhood in Palo Alto, California, and the other in the relatively cluttered Bronx, New York. The one parked in the Bronx, he took off the license plate and opened the roof, only to have it stolen the same day. And the one in Palo Alto went unattended for a week. Later, Zimbardo knocked a large hole in the glass of that car with a hammer. As a result, after only a few hours, it was gone.
Based on this experiment, political scientist Wilson and criminologist Kaylin proposed a theory of the "broken window effect", which suggests that if someone breaks the window glass of a building, and the window is not repaired in time, others may be allowed to break more windows with some exemplary connivance. Over time, these broken windows create a sense of disorder, and as a result, crime thrives in this atmosphere of public insensitivity.
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"The soul is the embodiment of the will, the spirit, the heart."
"So, the soul is invisible."
Diesel examined these two sentences and put pen to paper again.
"Broadly speaking, the soul is a supernatural substance made up of spiritual children; In a narrow sense, the soul is a spiritual body that can only be conceived by intelligent creatures, contains spiritual imprints, and has personal characteristics. In essence, the souls of all beings are not different, but each individual's unique life experience will create different spiritual imprints and form different souls. ”
"The living will eventually die, and the broken body of the deceased will no longer bear the spiritual imprint, and the soul will dissipate. Necromantic creatures, on the other hand, are unable to carry the spiritual imprint when the fire of the soul dissipates. ”
"Dissipation refers to the irreversible process of the decomposition of the soul into a spiritual child. Lingzi is the most basic particle that constitutes the soul, and at present, the academic community measures the strength of the soul by the total number of Lingzi, and the measurement name is the soul value. ”
Writing this, Diesel smiled bitterly: "It's a bit messy to write, and sure enough, I'm not suitable for a pen." Forget it, write everything you want to write, and ask Brian to help organize it when he returns. ”
The soul is invisible......
"Under certain conditions (such as the Soul Eye), the soul is visible."
"Under the action of certain factors, the soul will burn, forming a soul fire. Soul fire is the physical manifestation of visible light that appears during the rapid transformation of a soul into a burning product. Soul burning is a supernatural phenomenon as well as a physical phenomenon, in which the spirit child is converted into soul energy in an excited state, and the soul energy diverges in the form of wavelengths. The soul is constantly dissipating in the burning, and when the soul fire is extinguished, it means that the remnants of the spirit are no longer enough to support another burn. Although the dissipation of the soul fire is irreversible, it is theoretically possible to keep the soul eternal by constantly adding spirit seeds, such as in the Necromantic Paradise, where an environment rich in spirit children can instantly replenish the soul fire. ”
"The burning factor of the soul is generally the stimulation of the soul by a strong spiritual imprint. The deceased's strong desire to survive before death converges into resentment, igniting the soul that should have dissipated. During the initial ignition, the deceased's soul value will be consumed by half, which often causes the deceased's strength to drop by an order of magnitude after revival. Due to the large number of memory loss, more than 80% of soul fires remain in the state of soul fire forever after being first lit, and less than 20% of soul fires are reborn as necromantic creatures. Even if they are reborn, low-level necromantic creatures only numbly live with obsessions, but they don't know why they are reborn, and even forget their habits and personal information before they are born, so in the eyes of the public, necromantic creatures are inferior or even unintelligent. This is a one-sided view. ”
"There are very few examples of people who are strong in their will and who are able to maintain their pre-life standards after resurrection. It should be noted that the strength of willpower is not related to the deceased's combat effectiveness during his lifetime, and experiments have shown that people who struggle in difficult environments (such as children from slums) have a higher strength of soul than those who enjoy pleasure in comfortable environments (such as the children of nobles). ”
"Precisely because the soul is the embodiment of will, spirit, and heart, the strength of the spiritual imprint is directly proportional to the IQ of the necromantic creature; Necromantic creatures use soul energy as the driving energy, so the soul strength is directly proportional to the power of necromantic creatures. Low-level necromantic creatures can't speak, and they don't have the ability to think; Intermediate necromantic creatures can communicate and think simply; High-level necromantic creatures have the ability to act and judge infinitely close to the qualities of life; The body functions of heroic necromantic creatures are completely revived, they are no longer afraid of the sun, the soul fire is restrained, the dissipation rate decreases to an infinite tendency to stop, and they can get rid of the shackles of the necromantic king from the soul level. ”
Writing this, Diesel's heart moved.
As a hero, Lord Frankie is already qualified to divide the territory; His Majesty June Sunshine has lost the "will of the Necromantic King", and the contract with all the necromantic creatures in the country has been nullified, and even the low-level necromantic creatures cannot be restrained......
The country is like a beautiful empty house, clean and tidy, but unattended, and if one window is broken, it is likely that all the windows will be broken, or even the whole house will be destroyed.
The outlook is not encouraging.
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"I hope everyone can be conscious and not smash our company's signboard. That's all I have to say, let's get on with our work. After Qingyi finished speaking, the couriers left one after another, each doing their own work.
This morning's short meeting of the company was mainly about the latest news: an employee of a restaurant who delivered food secretly ate the bacon on the pizza when delivering pizza, which was clearly filmed by the elevator camera, and the video was uploaded to YouTub, which attracted widespread attention. There were many students in Cambridge City, and the video quickly circulated among young people. Affected by this incident, the turnover of Little Bee Express and the sales of various restaurants have been affected to a certain extent, not to mention, customers have become suspicious, and they have made things difficult for couriers, as if all the people who deliver food are thieves.
The good thing about this incident is that many restaurants that originally insisted on delivering food by their own employees had to turn to the catering courier for help, declaring to customers that "our delivery is handled by professionals". As a time-honored company, with a good reputation and thoughtful service, Little Bee Express quickly gained a lot of business, while companies with strong ethnic and national colors such as Sicilian Express, Xinglong Express, and Curry Curry did not benefit much.
The "stealing incident" is not a big deal, after all, the people who work in restaurants are basically young people with low and middle education, and the quality is not high, let alone stealing a piece or two of bacon and spitting in fast food. Restaurants turn a blind eye to this, and customers who rely on fast food culture can only swallow their anger. Restaurants are not self-disciplined because they don't need to be bigger and stronger, but for the sake of corporate image, Qingyi will never allow this to happen to Little Bee Express. If the customer reports it and the investigation is true, the employee, even if he is Qingyi himself, will immediately roll up and leave.
"Too harsh, isn't it?" Before Qingyi was about to go back to the office, Lucy grabbed him and asked. She was worried: "If you ...... like Harry"
The old employees remember it very well: there used to be an employee named Harry, who even framed his colleagues for violating the rules, trying to obstruct Qingyi's reform of the company's system, but was dismissed by Qingyi. This can't be said to be Qingyi's fault, but everyone has always had some doubts about it. Afterwards, Qingyi only did what he could, and brought music CDs and comics with him every time he visited the patient, which seemed to make him feel better.
Looking at Lucy, Qingyi's eyes were only resolute: "Maybe it's very strict, but if I don't set this kind of rules and regulations, our company will be easily dragged down - you should have heard of the 'broken window effect', right?" ”
Since the reform and opening up, some second- and third-tier cities in China are in a stage of rapid development, which is neither like an ignorant and impoverished mountain village, nor like a developed metropolis, but a typical but common environment. In such an environment, people's spiritual civilization building has not yet kept pace with economic development. Young mothers are not ashamed to let their children defecate in the open because they know that the government will not bother with such trivial matters; Garbage floats in ditches and canals because the people who throw it away follow the example of their predecessors. In the absence of external pressure and supervision, people will turn a blind eye to these behaviors that are in conflict with social regulations, and even be imperceptibly become a member of the immoral.
Human beings are members of the animals, so they have a wild instinct that does not want to be restrained; However, human beings have become the primates of all things, which are always higher than animals, because human beings have set themselves a constraint called "morality" for the sake of social cohesion, and they have used a coercive means called "law" to do so.
Qingyi does not expect employees to use moral self-restraint, he believes more in the system, especially in today's vigorous development of Little Bee Express. Little Bee Express expands its scale and opens a chain store, which requires a large number of manpower, and the quality of employees is inevitably uneven, and conflicts between new and old employees are prone to erupt. In this case, it is imperative not only to implement the industry system, but also to take into account complete on-the-job training.
Well-known U.S. service companies have a set of watertight systems designed to rely on management rather than on the quality of their employees. Really, although it is not polite to say this, Little Bee Express is not short of capable employees like Todd now. Even if each employee only has an average level, as long as it operates according to the latest system formulated by Qingyi, the company will be able to make stable profits; At the same time, the manager of the chain store does not need to be MBA like Qingyi, as long as he copies the system formulated by Qingyi, he will definitely have no merit.
"Hmm...... Speaking of the 'broken window effect'......"
Qingyi couldn't help but think of the Dusk Empire. I hope that Black Fengrui can manage it a little better and don't make any mistakes, lest the system be loose and the people's hearts will be scattered.