In the era of fierce competition in banks, it is normal for bank staff to do cattle and horses for large customers, helping to handle documents, cleaning, picking up children, and serving the elderly...... In terms of key customer service alone, it would be a mistake to say that the overall level of service provided by Chinese banks is not as good as that of foreign banks, but to say that China's banking industry will not serve people.

Even if the slogan of "customer is God" has not been shouted for a long time, so that many departments do not know how to do a good service, but the big customer service is different, the number of ordinary customers is large, and there needs to be a new way of service, in order to make everyone feel comfortable as much as possible, the number of large customers is small, if you really don't know how to deal with it, you should be a leader.

Where 5,000 years of service leadership have been focused, as long as the understanding is changed, the service ability will naturally be improved.

Although it is the first time for Xiao Chen to perform the task of a major customer, after the director's in-depth teaching, Xiao Chen's expression, posture and movements are very appropriate.

The 10-degree waist leaning forward, the 15-centimeter stretching arm, the hot breakfast and the enthusiastic expression all came from Xiao Chen's experience when he first joined the bank - bringing hot water to each office, cleaning the bank hall, wiping the table, and buying breakfast...... As long as you are Lei Feng and the leader is the people, you are anxious about what the people are anxious about, and you think about what the people think, and the spirit of service will naturally come out.

In the past few days, Xiao Chen learned about Yang Rui's preferences from the side, and when he found out that Yang Rui went to eat fried dough and soy milk early after running, and only ate in the canteen when he was in a hurry, he immediately seized the opportunity.

A bowl of soy milk and three fritters is not a bribe, it doesn't cost much, but it brings a lot of satisfaction and goodwill.

Xiao Chen believes that big customers are not short of money, and they do not require bank service personnel to give much material gifts, so even if the gifts are useful, the cost performance is not high. Banks are even less likely to come up with gifts that are enough to impress their big customers from their meagre office expenses.

But on the other side of the material, the big customers themselves have a strong ability to make money, which makes their own time worthwhile, saving the time of the big customers, and naturally making the big customers have a feeling of value.

Yang Rui stopped as Xiao Chen expected, sniffed his nose, and said, "The one around the corner?"

"Yes, you smell it?" Xiao Chen smiled and handed over the fried dough dough soy milk.

The soy milk is served in a canned glass and wrapped in newspaper on all sides. The churros are cut off, leaving only one head exposed.

Yang Rui asked, "We don't know each other." ”

"I know you, you don't know me, you are an important customer of our bank, let me introduce myself, my name is Chen Yi, I am the Tsinghua branch of our People's Bank of China, you often come to our counter to do business recently, I am here to contact the customer, fried dough and soy milk are bought by the way. Chen Yi was a little nervous and looked up at Yang Rui.

Yang Rui looked at Chen Yi seriously, this was the most salesperson he saw in the 80s.

When he was a graduate student, Yang Rui occasionally came into contact with sales, and they either came to the real room to sell products, such as small pieces such as disposable gloves, large pieces such as fume hoods, etc., often talking about the head and mind, for the sake of scientific researchers. However, Yang Rui did not have the authority to buy products back then, and his funds were at best to buy some office supplies and take a taxi by the way.

After starting his business, he sold more teaching supplies to Yang Rui, especially textbooks, and during that time, Yang Rui could see new tutorial books almost every day, which was amazing how there were so many questions in the world. However, the thinking of entrepreneurs and the thinking of part-time workers are different, and in the days when watching the money flow every day, Yang Rui's principle of choosing products has never been the enthusiasm and words of salespeople.

And on this quiet morning, Yang Rui didn't worry about the enthusiasm and words of sales.

"You're welcome. Yang Rui was indeed hungry, took the fried dough and soy milk from Xiao Chen's hand, and gave him five cents, and said: "I received the heart, you take the money, and the rest is the errand fee." ”

"No, no, no. Xiao Chen's hand seemed to be burned, and he quickly withdrew it.

"Don't push me around here, just take it. Yang Rui's commanding tone, lest he become a performer rushing to give money.

Xiao Chen saw that Yang Rui had opened the bag and bit the fritters, so he had to hesitantly put the money away, and then asked with a smile: "How did you guess that it was sold at the breakfast shop around the corner?" I don't seem to see any difference. ”

"Their oil has been used for a long time. ”

"Huh?"

Yang Rui sat in front of the road, eating fritters, drinking soy milk, and said with a satisfied smile: "Churros, you can't use new oil, and the new oil has no taste, so you have to use old oil." Now many state-run shops are the oil used on the day, and they are used out at noon and afternoon, unlike private shops, where their oil has nowhere to go, so they use it over and over again, and add it when it is less, just like chicken soup, the fried fritters are delicious. ”

After taking a sip of soy milk, Yang Rui said again: "I'm used to eating fritters made of old oil, and I can't get used to eating fritters made of new oil......"

Xiao Chen felt that Yang Rui was hinting at something, but he used his brain to think hard, and he didn't understand what Yang Rui was hinting at.

"Thank you for eating. Yang Rui rolled the bag, threw it in the trash, and left with a smile.

Xiao Chen is in a hurry, is this a trip for nothing?

To chat, he didn't know what to talk about, so he used his brain again, he followed two steps and whispered: "Mr. Yang, our customer, someone wants to sell stamps, are you interested?"

"What stamps?"

"It's supposed to be pretty rare. "It's only been a few days, Xiao Chen has never been in contact with stamp collectors at all, and he can only believe that the director of his branch office can find such a human being.

Yang Rui pondered for a moment and said, "You have to tell me what stamps I have first, and then look at the price to decide." ”

In the 80s, the postal market was hot, and there were a lot of people who made money, but it was not possible to make money by entering. Similar to the stock market, in this market, it seems that the most profitable is often the new post, buy and sell, in the blink of an eye can have more than 20% of the profit, do short-term is also like a means to get rich overnight, many people from a few hundred yuan of capital, step by step to play tens of thousands of dollars.

However, the pressure and risk of doing short-term is also huge, and it is not in line with Yang Rui's time allocation, so he is buying some stamps that can appreciate in value for a long time, and is ready to wait for a few years, when the postal market is the hottest, and throw it out.

However, the safest stamps are always popular and scarce varieties, such as monkey stamps or the country's mountains and rivers are red, appreciation and potential, easy to sell, Beijing's postal market has been very developed, but in 84 years, it is not easy to buy in large quantities, there are introductions to collect some, but do not delay time.

Xiao Chen agreed and went back to tell the director.

The director praised him repeatedly, and said at the next party: "Comrade Xiao Chen's appearance is very good, active, positive, and the effect is outstanding......"

Hao Yu was not convinced, this was originally her client, although she didn't catch it, and she didn't want others to be appreciated for it. She is young and beautiful, she has always wanted to say something, and deliberately said: "We have now promised Yang Rui to sell stamps to him, and they have to be rare stamps, we are a bank, not a post office, how can there be stamps?"

"You don't have to worry about stamps, in today's Sijiu City, who doesn't have stamps? Besides, it's not to send stamps to him, but to sell it means to give money, we are the signature line, whether it's successful or not. "The director didn't take this as a difficulty.

Hao Yu was even more unconvinced: "What's the good if you don't succeed?"

"If you don't succeed, you can introduce it again, he likes stamps, one sale can't be done, and there can be two times. There is a good saying, buying and selling does not become benevolence and righteousness, we do not seek to buy and sell, only to seek benevolence and righteousness. Here, I also want to praise Xiao Chen, why he said that his appearance this time was good, because he successfully kept his tail. Xiao Chen, tomorrow I will personally go out to find stamps, you go to Peking University to find a phone number and wait, once I find the stamps, I will call you to tell you the number of varieties and approximate prices, you remember, immediately go to Yang Rui, do not delay time, and strive to give the other party a positive impression. The director was like a general in command, and said: "You can also ask in the circle of friends, and say that we have big customers in our bank, who are willing to buy stamps at a high price, and those who are willing to contact can come, and don't forget to sell national bonds." ”

The people in the branch office responded with a bang, and their morale was high.

The next day, the director found someone willing to sell stamps.

In 84, there was no meaningful investment in the city of Beijing, foreign exchange was regulated, gold was scarce, real estate was still a shadow, and stocks were silently brewing, only stamps, like weeds growing outside the fence.

Maybe it's because of the cultural attributes of stamps, maybe it's because of the common interests of the Ministry of Posts, or because of the cautious observation at the beginning of the reform and opening up, all in all, 84 years of China, the most financially attributed investment is stamps. The remote area may still be a stagnant pool, but in some parts of Beijing, the pool is already active and almost boiling.

And in this capital-agglomerating market, investors have gradually replaced the status of enthusiasts, and buying stamps at a high price is naturally a good gimmick.

Chen Yi waited in front of the phone for a long time, finally waited for the director's call, wrote down the name, number and price, pushed the bicycle and went to Peking University, and then went to the classroom according to the class schedule that he had asked a long time ago.

The bell rings for the end of class.

Chen Yi stared at the students who came out, and when everyone was gone, he didn't see Yang Rui.

"Classmates, classmates, please wait, is Yang Rui in your class?" Chen Yi caught up with the last crowd to come out and asked anxiously.

"It's from our class, I'm the squad leader Liu Anping, what's the matter?" the squad leader stood still, his tone formal.

Around him were the small class cadres who had a class meeting, forming a semicircle and looking at Chen Yi.

"Oh, I just have something to look for him, where can I find Yang Rui?" Chen Yi couldn't figure out the way.

"What's the matter, we can pass it on on your behalf, comrade, which unit are you from?" Geng Jian, a probationary party member, no longer wears coarse cloth clothes, but his momentum after training is even stronger.

"I'm from the People's Bank of China. Chen Yi signed up and asked, "Where can I find Yang Rui?"

"Yang Rui may have gone to the real room, but there is a high math class in the evening, and he usually comes. The squad leader said, and said: "But it's not certain that Yang Rui has had less class time recently, probably because he has applied for a scientific research task." ”

"High math? I see, thank you. Chen Yi turned around and wanted to leave.

"This comrade. Geng Jian stopped him and said, "Yang Rui is a student of the Department of Biology, how did he have a relationship with the People's Bank of China? Did he do something wrong?"

Whenever she heard him speak, Bai Ling was not happy, and immediately said: "Geng Jian, what do you mean?

"It's not interesting, the public security bureau doesn't look for good people, and the bank doesn't look for students. Geng Jian learned the tone of the village ruffian, so that Bai Ling, who was not used to him, had nothing to do.

Chen Yi was nervous for a while, for fear of being hit by the disaster of the pond fish, so he said in a hurry: "It's a good thing, in order to support national construction, Yang Rui bought treasury bonds at my branch, and I came to deliver the letter." ”

He blurred the amount of the national debt, as many people imagined.

In his heart, Chen Yi also hoped that Yang Rui would hear the news and go to the branch office to buy a little treasury bonds, even if it was to fulfill a lie.

Of course, if Yang Rui doesn't buy it, he can't do anything, just talk about it first.

"It's a good thing to buy treasury bonds, right?" Bai Ling cheered up and glanced at Geng Jian demonstratively.

Chen Yi said seriously: "Of course, it is a great thing to buy treasury bonds to support national construction, our country is still very backward, it is the time when we need to concentrate on construction, and the people of the whole country can buy a penny of treasury bonds per person, and the country can have 10 million yuan of construction funds, which is an extremely important thing......

"If you support nation-building, you should donate. Geng Jian muttered dissatisfiedly.

Chen Yi was taken aback, if this word spread out, it would be misunderstood by Yang Rui, and all the divisions would be in vain, and the director would probably be able to skin him.

"This classmate, you are wrong. Chen Yi concentrated his energy and retorted: "As an ordinary person, what we should do is to be strict with ourselves and lenient with others, the motherland is still recuperating, and the people are also recuperating, you can't force everyone to donate money to the country to improve their lives, isn't that the Kuomintang reactionary?" It is normal for families and individuals who have surplus money to have some savings for emergency situations, and they are all useful for these funds, but they can use them to buy treasury bonds if they are not used for the time being, and at the same time, they can support national construction without affecting their personal lives, which is a matter of killing two birds with one stone. On the other hand, if you donate, according to your classmates, everyone donates emergency money to the state, what will we do when there is an urgent need to use the money? Do you want the state again? The billion people of the country do this, and we bank employees don't have to do other work......

"Some people work honestly, give their intelligence and body to get legal remuneration, and do not forget to support the country and contribute to the construction of the motherland, and some people ...... Only empty words. Bai Ling snorted and said, "I know, you must be thinking, anyway, I don't have money, so let other people support the construction of the country, and when I wait until I use the money, I can still ask the country, right?"

"Nonsense!" Geng Jian's face was red, and he smoked angrily: "You are not a roundworm in my stomach, you know a fart!"

Bai Ling was even more fierce, and replied: "Fortunately, I am not a roundworm in your stomach, if I am a roundworm in your stomach, I will support you if I fart, otherwise, you will not even be willing to let go of a fart." ”

Liu Anping and the others all turned their faces away, lest they couldn't help but laugh and be seen by Geng Jian.

Chen Yi smiled and said goodbye and left, turning a corner before exhaling deeply.

……