"Mr. Feng, where did you get so many ideas. Pen Fun Pavilion www.biquge.info you say that, it seems that the accommodation service is really not bad. Even if it is not as good as a star-rated hotel, in addition to the spatial pattern, it will not be much worse. ”

"It's not like you haven't lived in those star-rated hotels, the place is a little bigger, there is a suite, what else is there? This hotel, to put it bluntly, is not a place to sleep? We just need to provide excellent service at this point. ”

"After the scale is formed, we can purchase consumables more cheaply, and the management cost can also be reduced, which is actually more cost-effective than opening a hospitality hotel before." Zong Qingxian said with a smile.

"That's right, but there should be something more to this room. Well, you call Masao Kameda when you go back, and he will tell you what should be added to the room. Keep in mind that these are chargeable and more expensive than outside. It's like selling things on the train is more expensive because the things are delivered to you. ”

Feng Yu thought about it, there must be some consumables such as condoms in the hotel, in this regard, the hotel in the island country developed faster and earlier, and it was better than that of the United States.

"By the way, there is also a hotel that does not have a restaurant, but what if the guests are hungry at night?"

"Don't we have instant noodles at the bar in the lobby?" Zong Qingxian was stunned, didn't you say you didn't want a restaurant?

Feng Yu shook his head: "It's a big night, or even the middle of the night, let them go downstairs to buy something?" Even if there is an elevator, they will find it inconvenient, and sometimes they will feel hungry after taking a shower. So there should be some food in the room, such as barreled Lehaha instant noodles, Taihua ham sausage, mustard and the like. And you can also put our Lehaha pure water, drinks, beer, etc. in the room, which are all labeled with price tags to let customers know that they are paid. ”

In the past, some of the group's guest houses had this kind of service, but there were no more, and they were all run by the person in charge of the guest house. Zong Qing thought about it for a while, this idea is really good, and it can also give Lehaha's products an additional sales channel, although it is not big, but it is better than nothing.

"There should also be an electric kettle in the room, which is the kind of automatic power-off of the wind and rain brand. All rooms should have air conditioning......"

"Wait a minute, Mr. Feng, all rooms must have air conditioning? That's how many units there are. It doesn't need it, does it? ”

"No, it shows our hotel configuration, it's like a TV. If there is no TV, it must be a small hotel. Now the hotels are equipped with ordinary small air conditioning, and when you build a new hotel in the future, you can use central air conditioning. Like the room 24 hours hot water, the bed is clean and tidy...... All of this should be noted. ”

"Okay, Mr. Feng, I'll sort out these requirements and make them into a hotel service standard for our Yuelai Inn."

"Not only the service standard of Yuelai Inn, but also the service standard of the express hotel!"

Zong Qingxian was a little speechless, express hotel, also have to make standards? Also industry standard?

Seeing Zong Qingxian's somewhat disdainful eyes, Feng Yu decided to re-educate Zong Qingxian. Can't you have stiff wings now, so you won't listen to me, right?

"Lao Zong, think about it, how is the company level divided?"

"Isn't it according to scale? Is that according to market capitalization? ”

Feng Yu shook his head: "It's not right." First-class companies set standards. Just like the DVD industry standard of Fengyu Electronics, everyone who makes DVD must follow our standards. When we say to improve, we can improve, this is the status of the boss. Just like our Taihua Supermarket Group, our retail price is a disguised cost standard for various manufacturing companies, and those whose costs are higher than our retail price must be eliminated, so we can do the maximum. ”

"Second-class companies only make brands, just like Songjiang Automobile, and Lehaha or something, others recognize only this brand, but we still have to follow other people's standards. But competitors, can launch new brands. Like Lianxiang Group, Jianbao, etc., this is the case. ”

"Third-class companies sell products and services. For examplexxTV,Provide good after-sales maintenance service,What does that mean?,It means that their TV is easy to break。 If the TV is not easy to break, does it need after-sales repair? There are also products that have no brand at all, and they sell well, but the ability of such companies to resist industry risks is much worse. ”

"Fourth-class companies, which are the worst of the kind, sell at price. That is, they hit the market with cheap products, which require a lot of cheap labor. The products produced have no technical content, let alone after-sales service. This kind of enterprise has a very poor ability to resist risks, and if the price of a certain raw material rises, the product may not be competitive, and then the company may go bankrupt. ”

"To put it simply, the one who sets the standard is out of a leadership position, which is equivalent to the CEO of the company. To do the brand, it is equivalent to the department manager, and it must be done in accordance with the requirements of the standard. Once the top leader is replaced, that is to say, the industry standard has changed, it will have to be re-adapted. Those who do products and services are quite grass-roots employees, and it is always what others say and how you do it, telling you to go east, you can't go west. The selling price is equivalent to a machine, which is controlled by employees, and when you turn fast, you can make money, and one day, you don't turn fast enough, then it is very likely to be eliminated! ”

"Now you say, do we want our hotel to be standard? We have to do service standards, price standards, space layout standards, etc., and let others imitate us, so as to ensure the leading edge. It is even possible to limit the participation of other competitors by raising the bar. Ordinary people want to be a chain of express hotels, but they can't invest so much money at one time, right? Just having a TV and air conditioning in every room can keep a lot of people out of the threshold! ”

Zong Qingxian nodded thoughtfully, it seems that any industry can have standards. In this case, of course, we should strive to be the standard-setter, not follow it.

"Okay, these standards, go back and ask Kameda Masao's opinion, the island country is still very good in the development of the hotel industry, especially express hotels. I remind you that the quality of the service staff must be guaranteed, and the hotel must be clean...... By the way, you can also get some hourly rooms for guests to rest temporarily. ”

"Hourly room? Temporary breaks? ”

Feng Yu sighed, brainless.

"Think about it, near the school, don't dare to stay overnight outside the school, huh?"

Feng Yu said it so bluntly, Zong Qingxian finally understood. He couldn't help but sigh, today's children, when he was as old as these students, how dare he.

But when he thought of his daughter, Zong Qingxian's face changed greatly, and he immediately took out the phone: "Mr. Feng, wait a minute, I'll make a call." ”

As he spoke, he walked out.

Feng Yu shrugged his shoulders and showed a wicked smile behind his back. Look, it's not good to raise a daughter, I'm always afraid that my cabbage will be arched by other pigs. How good my son is, if he can arch cabbage, his parents will be pleased!

…… (To be continued.) )